Spruce Finance

Privacy Policy

SupruceFinance

respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data.

Information We Collect

Contact Details: Name, email address, phone number, postal address, and any other information you submit through our forms or applications.

Financial Information: Credit details or other financial data if you choose to provide it (e.g., credit history, employment details, income) for financing or lead-generation purposes.

Communications: Any information you provide when interacting with our team (e.g., via emails, SMS, or chat messages).

How We Use Your Information

Service Delivery: To provide, manage, and improve our solar and financing services.

Communication: To send updates, respond to inquiries, and share service-related information.

Improvement: To analyze usage trends and enhance website performance.

Legal Compliance: To meet regulatory requirements and protect our rights.

Data Security

We take reasonable precautions to safeguard personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. These measures include:

Physical security controls in our facilities.

Technical safeguards such as encryption, firewalls, and secure data storage.

Limiting access to personal information to employees and service providers who need it for legitimate business purposes.

Despite these measures, no method of electronic transmission or storage is entirely secure. We cannot guarantee absolute security of personal information.

Purposes for Collecting Personal Information

We collect and use personal information for the following purposes:

Customer Matching & Sales To match customers with the right vehicles and services based on their preferences and needs.

Customer Service & Guidance To provide sales guidance and other advisory services through our team of sales and service professionals.

Communication & Marketing

To send promotional messages, newsletters, and other marketing content, subject to Canada's Anti-Spam Legislation (CASL).

To respond to inquiries and provide updates about our services.

Site Operation & Improvement

To analyze website usage, troubleshoot technical issues, and improve user experience.

To develop new features or services and enhance existing offerings.

Legal & Regulatory Compliance

To comply with applicable laws, regulations, and court orders.

To enforce our Terms & Conditions or other agreements with users.

Consent

Express Consent By providing personal information, you are consenting to our collection, use, and disclosure of that information as described in this Privacy Policy.

Withdrawal of Consent You may withdraw your consent for certain uses or disclosures at any time. However, withdrawing consent may limit our ability to provide certain services.

Sharing and Disclosure of Personal Information

Third-Party Service Providers & Partners We share relevant personal information with financing partners, warranty providers, and other service providers to facilitate vehicle purchases, service requests, or other services you request.

Service Providers We may engage third-party service providers (e.g., hosting providers, analytics firms, marketing agencies) to perform functions on our behalf. These providers will have access to personal information as necessary to perform their duties, but are prohibited from using it for other purposes.

Legal Requirements We may disclose personal information if required by law, court order, or governmental regulation, or if such disclosure is necessary to protect our rights, property, or safety (or those of others).

Business Transactions In the event of a merger, acquisition, reorganization, or sale of assets, personal information may be transferred to an acquiring entity, subject to a confidentiality agreement.

Retention of Personal Information

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. Once no longer needed, we will securely destroy, delete, or anonymize the information.

International Transfers

If we transfer personal information to third parties or servers located outside of Canada, we will ensure it is protected in accordance with this Privacy Policy and applicable data protection laws. Your use of our Site indicates your consent to any such transfers.

Children's Privacy

Our Site and services are not directed to individuals under the age of majority in their province or territory. We do not knowingly collect personal information from minors without verifiable parental or guardian consent. If we become aware that a minor has provided personal information without such consent, we will take steps to remove such information.

Your Rights

Depending on your location and the applicable privacy laws, you may have the right to:

Access the personal information we hold about you.

Correct any inaccuracies in your personal information.

Withdraw your consent to certain data uses (subject to legal or contractual restrictions).

Request Deletion of your personal information, where legally permitted.

Exercising these rights may involve additional steps to verify your identity or confirm the request is valid.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The “Last Updated” date at the top indicates the most recent revisions. By continuing to use our Site and services, you are deemed to accept any updated terms.